Refund policy

We love our customers and want you to love your RainRunner purchase. We understand the difficulties of shopping online, so every order is quality-checked before it leaves us and our team is here by email if anything arrives damaged.

All Sales Are Final — Except for Damaged Items

Because of the nature of our products, RainRunner does not accept returns or exchanges for change of mind, wrong choice, or buyer's remorse. All sales are final once your order enters processing, which begins shortly after you check out.

The only exception is a product that arrives damaged or defective.

Damaged or Defective Items

If your rain jacket arrives damaged or defective, you must email us at rainrunnerus@proton.me on the same day your order is delivered, with your order number and clear photos of the damage.

Claims submitted after the day your order is delivered cannot be honored. We use the carrier's tracking timestamp and delivery confirmation to verify all claims. If your claim is approved, we will replace the item or issue a refund to your original payment method.

Not Covered

We do not accept returns or refunds for: change of mind, incorrect orders placed by the customer, items reported after the day it was delivered, or products damaged through misuse after delivery. Orders still within the delivery estimates published in our Shipping Policy are not eligible for a refund for late arrival.

Refunds (if approved)

Once an approved damage claim is processed, a credit is automatically applied to your original method of payment. Depending on your bank or card issuer, it can take up to 10 business days for the credit to appear on your statement. If you haven't received it after that, email rainrunnerus@proton.me and we'll investigate.

Feedback

We'd love to hear your feedback, questions, or concerns — email us at rainrunnerus@proton.me. We take your feedback seriously and always strive to improve.